1. What is Plushiefy’s return policy? We offer a 61-day return and exchange policy from the date of delivery. Items must be unused, in their original condition, and include all tags and packaging. Returns cannot be initiated until your order is in transit.

2. How do I initiate a return? To start a return, contact our customer support team at hello@plushiefy.com or through our contact page. Please provide:

• Your order number

• The item(s) you wish to return

• The reason for the return Wait for our team to review your request and provide a Return Authorization (RA) number along with further instructions.

3. Is there a restocking fee for returns? No, we do not charge any restocking fees.

4. Who covers the return shipping costs? You are responsible for covering the shipping expenses when sending the item back to us.

5. When will I receive my refund? Once we receive and verify your return, we will process your refund to the original payment method within 10 business days. Processing times may vary depending on your payment provider.

6. Can I exchange an item? Yes! To exchange an item, please follow the return process and place a new order for the desired item.

7. What if my item arrives damaged or defective? If your order arrives damaged or defective, contact us immediately at hello@plushiefy.com. We will arrange for a replacement or issue a full refund, including return shipping costs.

8. Do you offer free shipping? Yes! We offer free standard shipping within the United States and internationally. Express shipping costs for international orders are calculated at checkout.

9. How long does delivery take?

• Domestic (United States): 5-12 business days (Monday to Friday)

• International: 7-14 business days (Monday to Friday ) Please note that customs processing may cause slight delays.

10. How can I track my order? Once your order is shipped, you will receive a shipping confirmation email with tracking information.

11. What payment methods do you accept? We accept Visa, Mastercard, American Express, Apple Pay, PayPal, and Cartes Bancaires (for international customers). All payments are processed in USD.

12. Can I modify or cancel my order? If you need to modify or cancel your order, contact us as soon as possible at hello@plushiefy.com. Once an order is processed and shipped, modifications or cancellations may not be possible.

13. What happens if my package is undeliverable or returned? If a package is returned due to an incorrect or incomplete shipping address provided by the customer or is not claimed from the courier after multiple delivery attempts, the customer will be responsible for any additional shipping fees required for reshipping.

14. How do I get assistance with my order? If you have any questions or need help, contact our friendly customer support team at hello@plushiefy.com. We’re here to help!